Help with DronePeak.
Most answers are in the FAQ. For anything else, the team reads every message.
Email the team
Write to us with your device model, the app version, and a short description of what happened.
uavdronepeak@gmail.comWe usually reply within a couple of business days.
Quick fixes
Weather or the map will not load
Check that the device has a working connection and that location permission is granted to DronePeak. Pull down to refresh on the home screen, or reopen the app.
A purchase did not unlock Premium
Open Settings and tap “Restore purchases”. If it still does not appear, make sure you are signed in to the same App Store or Google Play account used for the purchase, then contact us.
A DJI flight record will not import
DronePeak reads DJI .txt records, including the encrypted v13+ format. Very large files can take a moment to process on the server. If a file fails, email it to us and we will look at it.
Background flight-window alerts are not arriving
Enable notifications and “Always” location access for DronePeak in your device settings, then confirm smart notifications are switched on in the app. iOS and Android both limit how often background checks run.